Bilingual Customer Care Representative

Job Summary

Working remotely in Texas, the full-time Bilingual Customer Care Representative will manage inbound calls from Members, Clients, and Facilities, ensuring exceptional customer service while handling a high volume of calls daily.

Key responsibilities:

• Handle 60-80 inbound calls daily, addressing inquiries and providing support to members and clients
• Progressively manage more complex tasks as skills develop, contributing to team goals and customer satisfaction
• Maintain a quiet and distraction-free home workspace to ensure effective communication and service delivery

Required qualifications:

• Must currently reside in Texas
• 1 year of Call Center experience
• 6 months of Customer Service experience
• Proficiency in both English and Spanish
• Basic typing and computer skills with excellent navigational abilities