Bilingual Customer Care Representative

Job Summary

To support a growing team, the full-time Bilingual Customer Care Representative will manage inbound calls from members, clients, and facilities while working remotely from Texas, ensuring exceptional customer service in both English and Spanish.

Key responsibilities:

• Handle 60-80 inbound calls daily, addressing inquiries and providing assistance to members and clients
• Progressively manage more complex tasks as skills develop, contributing to overall customer satisfaction
• Maintain a quiet and distraction-free workspace to ensure effective communication and service delivery

Required qualifications:

• Must currently reside in Texas
• At least 1 year of call center experience
• A minimum of 6 months of customer service experience
• Proficiency in both English and Spanish
• Basic typing and computer skills with excellent navigational abilities