Bilingual Customer Care Representative

Job Summary

Dedicated to making a positive difference, the full-time National Customer Care Representative - Bilingual will address donor inquiries and provide scheduling assistance through various channels, including website interactions, live chat, social media, email, and phone support.

Key responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues while adhering to response times and guidelines
• Cultivate lasting relationships with donors through interactive communication channels
• Identify recurring system issues and escalate them to the leadership team for resolution

Required qualifications

• High school diploma or GED required
• Bilingual (Spanish) strongly preferred, with a requirement to pass a bilingual certification
• Two years of contact or call center experience required
• Proficient computer skills across various platforms, including website support and live chat
• Ability to work flexible hours, including evenings and weekends