Bilingual Customer Care Representative

Job Summary

To support customer satisfaction, the full-time Bilingual Customer Care Representative will manage customer inquiries, process orders, and maintain relationships while working remotely with a potential transition to hybrid or onsite roles.

Key responsibilities

• Serve as the first point of contact to resolve customer issues and inquiries
• Invoice and verify accounts accurately, ensuring timely processing of customer orders
• Develop and maintain professional relationships with customers and coordinate with operations on special requests

Required qualifications

• High School diploma or GED may be required
• Fluency in both English and French is essential
• Proficient in Microsoft Office Suite and strong organizational skills
• Ability to lift a minimum of 20 lbs./9 kgs
• Experience in customer service or related field preferred