Bilingual Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will manage billing inquiries and resolve complex healthcare concerns while working remotely during assigned 9-hour shifts between 8:30 AM and 8:00 PM ET.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to billing inquiries while translating medical terminology for customers
• Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school graduate or GED required
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes