Bilingual Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will manage billing inquiries and resolve complex healthcare concerns remotely, assisting up to 70 patients daily.

Key responsibilities:

• Answer high volumes of calls, evaluating and responding to billing inquiries with clear communication
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Navigate the Quest Billing System and maintain compliance with HIPAA regulations at all times

Required qualifications:

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes