Bilingual Customer Care Representative
Job Summary
Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will manage billing inquiries and resolve complex healthcare concerns remotely, working a 9-hour shift between 8:30 AM and 8:00 PM ET, Monday through Friday.
Key responsibilities
- Answer a high volume of calls from patients, evaluating and responding to all aspects of billing inquiries
- Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
- Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts
Required qualifications
- Bilingual in English and Spanish
- High school diploma or GED required
- 1+ years of experience in a call center handling high volumes of inbound calls
- 1+ years of experience in a medical office or healthcare setting resolving customer concerns
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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