Bilingual Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will manage billing inquiries, resolve complex issues, and navigate healthcare systems remotely while working a 9-hour shift within the hours of 8:30 AM to 8:00 PM ET.

Key responsibilities

• Answer a high volume of calls from patients regarding billing inquiries, translating medical terminology into understandable information
• Research, troubleshoot, and resolve complex billing issues and customer complaints to ensure full resolution
• Maintain compliance with HIPAA regulations while tracking patient contacts and performing additional tasks as needed

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes