Bilingual Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will manage billing inquiries and resolve complex health care concerns while working remotely during a 9-hour shift between 8:30 AM and 8:00 PM ET.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to billing inquiries with clear, easy-to-understand information
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or health care setting
• Knowledge of healthcare claims billing and eligibility processes