Bilingual Customer Care Representative

Job Summary

Providing compassionate support to members, the full-time Bilingual Customer Care Representative will manage high volumes of calls, assist with billing inquiries, and resolve complex health care concerns in a remote setting.

Key responsibilities

• Answer and evaluate a high volume of calls regarding billing inquiries, translating medical terminology into understandable information
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or health care setting
• Knowledge of healthcare claims billing and eligibility processes