Bilingual Customer Care Specialist

Job Summary

Bilingual Customer Care Specialist provides full-time remote customer service to loan holders, assisting with inquiries and payments while adapting to new responsibilities.

Key Responsibilities

• Welcome new customers and review loan information
• Interact with customers to address inquiries and resolve issues
• Support customers with monthly payments and account updates

Required Qualifications and Education

• Fluent in English and Spanish
• 2-3 years of customer service experience, preferably in a call center
• Proficient in Microsoft Outlook; CRM experience desired
• Some college education or degree preferred
• Available to work flexible hours, including evenings and weekends