Bilingual Customer Care Specialist

Job Summary

A company is looking for a Bilingual Customer Care Specialist (French/English).

Key Responsibilities:

• Receive and process customer orders from the U.S. and Canada via phone, ensuring compliance with service procedures
• Resolve customer issues by collaborating with internal departments and providing timely responses to inquiries
• Assist with administrative tasks and maintain adherence to Environmental Health and Safety policies

Qualifications:

• Bilingual fluency in English and French is required; French-Canadian proficiency preferred
• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum of 3 years of customer service experience, preferably in a call center
• Proficiency in Microsoft Office and data entry skills required
• Reliable team player with a strong work ethic and flexibility to adapt to changing priorities