Bilingual Customer Care Specialist

Job Summary

A company is looking for a Bilingual Customer Care Specialist (Level 1) who is fluent in English and Spanish.

Key Responsibilities

• Provide customer support via phone, webform, and chat, offering clear and empathetic information
• Identify customer issues and determine appropriate solutions while meeting performance expectations
• Collaborate with team members to enhance processes and improve customer experience

Required Qualifications

• Bachelor's Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience
• 0-1 year of customer service experience, preferably in healthcare or wellness
• Proficient with technology platforms; quick to learn new systems
• Must be verbally fluent in English and Spanish with excellent grammar skills
• Self-motivated and adaptable, able to manage workload independently and in a team