Bilingual Customer Care Specialist

Job Summary

A company is looking for a Bilingual Customer Care Specialist to provide customer service remotely.

Key Responsibilities

• Welcome new customers and review loan information
• Verify account information and assist customers with inquiries and issues
• Support customers with monthly payments and create clear account notes

Required Qualifications

• 2-3 years of customer service experience, preferably in a call center
• Fluent in English and Spanish
• Some college or a college degree preferred
• Proficient in Microsoft Outlook; CRM experience is a plus
• Available to work between 8am and 8pm, including some evenings and Saturdays