Bilingual Customer Care Specialist
Job Summary
To support customer satisfaction, the full-time Bilingual Customer Care Specialist will manage customer inquiries regarding billing, service orders, and other needs while working remotely and participating in on-call rotations.
Key responsibilities
- Provide high-quality customer interactions, addressing needs with integrity and empathy
- Utilize professional judgment to escalate customer issues to management as necessary
- Promote available products and services while building genuine connections with customers
Required qualifications
- High school diploma or GED completed at the time of application submission
- One year of customer service experience, including call center, hospitality, or retail
- Must be bilingual and fluent in Spanish and English, with the ability to read and translate between the two
Complete Job Description
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