Bilingual Customer Contact Specialist

Job Summary

A company is looking for a Bilingual Customer Contact Specialist.

Key Responsibilities

• Manage a large volume of incoming calls and email communication
• Facilitate communication between patients and payers regarding healthcare services
• Collect and enter accurate patient, provider, and payer information into the claims platform

Required Qualifications

• High school diploma/GED desired; equivalent professional experience preferred
• Bilingual in English and Spanish (required)
• Experience working in a customer service role
• Must comply with continuing education requirements
• Knowledge of healthcare industry billing and coding terminologies preferred but not required