Bilingual Customer Engagement Specialist

Job Summary

To provide exceptional customer service, the full-time Bilingual Customer Engagement Specialist will manage inbound and outbound communications in both Canadian French and English, utilizing web-based tools to resolve inquiries and enhance the customer experience while working remotely.

Key responsibilities

• Resolve complex consumer issues and provide guidance to first-level representatives on high-level inquiries
• Negotiate and follow up on consumer concerns to ensure satisfaction, maintaining quality assurance throughout
• Engage with consumers via calls, live chat, or email to troubleshoot problems and assist with eCommerce transactions

Required qualifications

• Native Canadian French speaker with proficiency in English
• 2+ years of experience in a consumer-facing role preferred
• Familiarity with Google Suite and multiple communication tools
• Experience in call center, voice, chat, and email communications preferred
• High School Graduate or GED with the ability to type 25 wpm