Bilingual Customer Experience Advocate

Job Summary

A company is looking for a Bilingual Contact Center Specialist.

Key Responsibilities:

• Deliver outstanding customer service to internal and external clients
• Handle incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL) with professionalism and empathy
• Accurately document all customer interactions and communicate claim statuses clearly

Required Qualifications, Training, and Education:

• Fluent in both English and Spanish (verbal and written)
• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2+ years of customer-facing work experience required
• 1+ years of contact center experience preferred