Bilingual Customer Experience Associate

Job Summary

A company is looking for a Bilingual Customer Experience Associate to enhance member engagement and satisfaction.

Key Responsibilities:

• Conduct high volume outreach via phone, text, and email to new and existing members
• Complete assigned tickets daily while maintaining a high phone answer rate
• Serve as the main point of contact for customer inquiries and maintain a high customer satisfaction score

Required Qualifications:

• 1-3 years of experience as a customer support representative
• Experience with CRM and customer service tools, such as Insightly and HubSpot
• Demonstrated ability to interact effectively with older adults
• Proficiency with computers and technical tools
• Strong organizational skills and ability to manage high volumes of work