Bilingual Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate - Bilingual (English/Spanish).

Key Responsibilities

• Schedule customer appointments for collision repair and estimates following established procedures
• Manage a high volume of inbound and outbound customer communications professionally
• Assist customers with rental car reservations and tow scheduling

Required Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Fluent in Spanish and English required
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software