Bilingual Customer Experience Associate
Job Summary
To support a high-volume call center environment, the fully remote Bilingual Customer Experience Associate will manage scheduling for collision repair appointments, assist with customer inquiries, and maintain a best-in-class customer experience while working Monday through Friday with occasional Saturday shifts.
Key responsibilities
- Schedule customer appointments for collision repair and estimates following established procedures
- Professionally manage a high volume of inbound and outbound customer communications
- Assist customers with rental car reservations and tow scheduling while ensuring confidentiality and data integrity
Required qualifications
- High school diploma or GED required
- Minimum of 1 year of experience in a high-volume call center environment
- Fluent in Spanish and English
- Ability to navigate and multitask across multiple systems, including CRM software
- Reliable high-speed internet and a quiet workspace
Complete Job Description
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