Bilingual Customer Experience Associate
Job Summary
To support a high-volume call center, the fully remote Bilingual Customer Experience Associate will manage customer appointments for collision repair, assist with rental car reservations, and ensure a best-in-class service experience while maintaining professionalism and empathy in all interactions.
Key responsibilities
- Schedule customer appointments for collision repair and estimates according to Standard Operating Procedures
- Professionally manage a high volume of inbound and outbound customer communications
- Assist customers with rental car reservations and tow scheduling while maintaining data integrity
Required qualifications
- High school diploma or GED required
- Minimum of 1 year of experience in a high-volume call center environment
- Fluent in Spanish and English
- Reliable modem and high-speed internet meeting minimum requirements
- Ability to navigate and multitask across multiple systems, including CRM software
Complete Job Description
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