Bilingual Customer Experience Associate II

Job Summary

A company is looking for a Bilingual Customer Experience Associate II.

Key Responsibilities:

• Handle inquiries for The State of Kentucky and provide accurate information via inbound calls
• Respond to telephone inquiries, address customer concerns, and document calls appropriately
• Inform customers of available services and resources, and communicate options for resolution

Required Qualifications:

• High School diploma or GED
• Background and drug screening required
• Minimum of 1-year call center experience in telephone customer service or related field
• Computer literacy and ability to use multiple programs
• Typing minimum of 25 WPM