Bilingual Customer Experience Coordinator

Job Summary

A company is looking for a Bilingual Customer Experience Coordinator to support customer engagement in energy efficiency programs.

Key Responsibilities

• Handle inbound calls and conduct proactive outreach to explain energy efficiency programs
• Guide customers through enrollment options and promote program benefits
• Assist with marketing activities and contribute to team support and reporting

Qualifications

• Preferred associate degree or equivalent experience
• Previous customer service or sales experience is helpful but not required
• Bilingual in English and Spanish
• Proficiency with Excel and familiarity with Word, Outlook, and desktop applications
• Comfort engaging with customers by phone and working with cross-functional teams