Bilingual Customer Experience Rep

Job Summary

Fluent in both Spanish and English, the full-time hourly Bilingual Customer Experience Representative will manage high volumes of calls, online chats, and emails, providing empathetic support to customers in lockout situations while maintaining professionalism and rapport.

Key responsibilities

• Answer incoming customer inquiries regarding billing, product issues, and service questions
• Maintain professionalism and establish positive rapport with clients during interactions
• Keep accurate records of customer interactions and collaborate with management on product knowledge updates

Required qualifications

• Minimum 1-year experience in a call center environment or equivalent education and training
• High School diploma or equivalent
• Proven ability to handle high volumes of customer interactions
• Availability for evening, weekend, and holiday shifts
• Fluency in Spanish and English is required