Bilingual Customer Experience Representative

Job Summary

Serving as the initial point of contact for customers, the full-time Bilingual Customer Experience Representative will manage inbound calls related to underwriting and billing issues, program inquiries, and policy changes while working a shift from 12:30 p.m. to 9:00 p.m. ET in a hybrid or fully remote environment depending on location.

Key responsibilities

• Respond to inbound customer calls, identifying root causes of issues and delivering personalized solutions
• Assist with underwriting activities by applying sound judgment and critical thinking for nuanced policy scenarios
• Collaborate with team members to enhance customer outcomes and operational effectiveness through best practices

Required qualifications

• Bachelor's degree or 3+ years of relevant experience in critical thinking and client interaction
• Creative problem-solving abilities with a collaborative mindset
• Excellent PC skills
• Bilingual in English and Spanish preferred
• Experience in call center or client support roles is a plus