Bilingual Customer Experience Representative

Job Summary

Delivering exceptional service to customers across Eastern Canada, the full-time Bilingual Customer Experience Representative will support order placement, claims resolution, and customer onboarding in a remote contract role.

Key responsibilities:

• Assist customers with orders, claims, and general inquiries while maintaining compliance with performance metrics
• Process customer orders and manage issue resolution promptly and professionally
• Maintain accurate records of customer information, orders, and claims within company systems

Required qualifications:

• High School Diploma or equivalent
• 1-2 years of customer service or related business experience, preferably in a call center environment
• Fluency in French and English with excellent verbal and written communication skills
• Proficiency in Microsoft Applications, including Excel, Word, and Outlook
• Willingness to learn about company products and sales policies