Bilingual Customer Experience Specialist

Job Summary

A company is looking for a Bilingual Customer Experience RX Specialist.

Key Responsibilities

• Deliver real-time support to customers, shoppers, retailers, and partners for Rx delivery-related inquiries and health programs
• Provide fast, effective resolutions while navigating complex challenges in a dynamic environment
• Identify trends in customer feedback and collaborate with management to improve processes and outcomes

Required Qualifications

• 1+ years of experience in customer service or call center support
• Fluency in Spanish, both spoken and written
• Comfort with technology and proficiency in navigating web-based support platforms
• Ability to multitask and prioritize in a fast-paced environment
• Strong sense of empathy and customer advocacy