Bilingual Customer Experience Specialist

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Experience Specialist will support customers remotely via email, phone, and chat, addressing pre-sales inquiries, order support, and troubleshooting while collaborating with various teams to enhance the customer experience.

Key responsibilities

• Handle a full range of customer queries, including product inquiries, order support, and troubleshooting
• Collaborate with Product, Engineering, and Operations teams to represent the voice of the customer and improve processes
• Maintain high customer satisfaction scores by providing a solution-focused, human-first experience

Required qualifications

• Fluent in English and Spanish (written & spoken)
• 1+ year of customer support experience in an email, chat, or phone environment
• Experience with Zendesk or similar CRM tools
• Technical aptitude for troubleshooting iOS/Android apps and connectivity issues
• Flexibility to work 2-5 weekends during peak periods