Bilingual Customer Experience Specialist

Job Summary

Providing exceptional customer service, the part-time Bilingual Customer Experience Specialist will respond to inquiries and resolve issues via phone or email, while working remotely and utilizing multiple systems to assist customers with their banking needs.

Key responsibilities:

• Respond to customer inquiries and resolve issues related to accounts, fraud support, and internet operations
• Act as a liaison between customers and various departments to address complex customer or technology issues
• Obtain comprehensive knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications:

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience or 18 months of prior customer service experience
• Completion of specialized skill training
• Ability to navigate multiple computer systems and applications
• Experience in handling customer interactions, including those with unsatisfied customers