Bilingual Customer Experience Specialist
Job Summary
Providing exceptional customer service, the full-time Bilingual Customer Experience Specialist will support Dealer clients and the National Sales Team remotely, handling inquiries, coordinating activities, and maintaining CRM records.
Key responsibilities
- Deliver best-in-class customer service to external clients and assist internal departments
- Coordinate with the sales team and manage daily customer service activities
- Maintain strong knowledge of Sym-Tech products and meet monthly call center performance objectives
Required qualifications
- 3+ years of customer service experience or relevant industry experience
- Fluently bilingual in French and English (written and spoken)
- Proficient in the MS Office suite; CRM experience is an asset
- Strong problem-solving skills and ability to work with minimal supervision
- Demonstrated experience in customer escalation, conflict resolution, and negotiation
Complete Job Description
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