Bilingual Customer Experience Specialist
Job Summary
Providing exceptional customer service, the full-time Bilingual Customer Experience Specialist will assist external clients and internal departments while managing daily customer service activities in a remote setting.
Key responsibilities
- Deliver best-in-class customer service and support to clients and internal teams
- Coordinate with the sales team and assist in the administration of customer service activities
- Maintain accurate documentation and CRM records for transactions and performance objectives
Required qualifications
- 3+ years of customer service experience or relevant industry experience
- Fluently bilingual in French and English (written and spoken)
- Proficient in the MS Office suite; CRM experience is an asset
- Strong problem-solving skills and ability to work with minimal supervision
- Energetic and proactive personality with a passion for delivering superior customer experiences
Complete Job Description
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