Bilingual Customer Experience Specialist
Job Summary
Providing exceptional customer support, the full-time Bilingual Customer Experience Specialist will assist Dealer clients and the National Sales Team remotely, ensuring top-tier service and coordination of customer service activities.
Key responsibilities
- Deliver best-in-class customer service to external clients and support internal departments
- Coordinate with the sales team and assist in the administration of customer service activities
- Maintain accurate documentation and CRM records for all transactions
Required qualifications
- 3+ years of customer service experience or relevant industry experience
- Fluently bilingual in French and English (written and spoken)
- Proficient in the MS Office suite; CRM experience is an asset
- Demonstrated experience with customer escalation, conflict resolution, and negotiation
- Strong team-building skills and ability to work well in a close team environment
Complete Job Description
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