Bilingual Customer Retention Representative

Job Summary

A company is looking for a Bilingual Customer Retention Representative to engage with policyholders and retain life insurance coverage.

Key Responsibilities

• Handle incoming calls from policyholders requesting cancellations and explore retention options
• Proactively contact customers with lapsed policies to discuss payment solutions
• Assess policyholder situations and recommend appropriate coverage adjustments

Required Qualifications

• Fully bilingual in English and Spanish, with fluency in speaking, reading, and writing
• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred