Bilingual Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Representative (Remote).

Key Responsibilities

• Handle incoming calls from policyholders requesting cancellations and explore retention options
• Proactively contact customers with lapsed policies to discuss opportunities and payment solutions
• Maintain accurate records of customer interactions and retention efforts in company systems

Required Qualifications

• Must be fully bilingual in English and Spanish
• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred