Bilingual Customer Retention Specialist

Job Summary

To support customer retention efforts, the full-time or part-time Bilingual Customer Retention Representative will engage with policyholders to address cancellation requests, proactively recover lapsed policies, and provide tailored coverage consultations in a remote work environment.

Key responsibilities:

• Handle inbound calls from policyholders requesting cancellations and explore retention options
• Proactively contact customers with lapsed policies to discuss recovery opportunities and payment solutions
• Maintain accurate records of customer interactions and retention efforts in company systems

Required qualifications:

• Must be fully bilingual in English and Spanish, with fluency in speaking, reading, and writing
• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred