Bilingual Customer Service Advisor

Job Summary

A company is looking for a Bilingual Customer Service Advisor (English and French-Canadian) to work from home in Canada.

Key Responsibilities

• Assist customers with online orders, product information, and technical issues related to home coffee machines
• Provide upsell and cross-sell opportunities while educating customers on subscriptions and loyalty programs
• Handle high-volume inbound calls with professionalism and resolve customer conflicts effectively

Required Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent
• Ability to pass a criminal background check
• Strong computer knowledge with a typing speed of at least 30 wpm
• Experience in a call center or technical support role preferred