Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints to resolve issues during the initial contact
• Documents member and provider communications for quality tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position, typically requiring little or no previous experience
• Preferred experience in multitasking using multiple systems and programs
• Must reside in North Carolina
• Ability to provide customer service in a high-paced contact center environment