Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated by resolving issues during the initial contact
• Documents all member or provider information and communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience necessary
• Preferred experience interacting and multitasking using multiple systems and programs simultaneously
• Must comply with all policies and standards
• Ability to provide customer service in a high-paced contact center environment