Bilingual Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I, Bilingual in Cantonese or Mandarin.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and concerns accurately and timely
• Mitigates complaints to resolve issues during initial contact and serves as a front-line resolution advocate
• Documents all communications for quality tracking and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in English and Cantonese or English and Mandarin highly preferred
• Experience interacting and multitasking using multiple systems preferred
• Ability to work remotely within the Pacific Time Zone