Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints and serves as the front-line resolution advocate for inquiries
• Documents all communications for quality and performance tracking through CRM applications

Required Qualifications, Training, and Education

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience with multitasking using multiple systems and programs preferred
• Must reside in North Carolina
• Ability to work in a high-paced contact center environment