Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate, Remote.

Key Responsibilities

• Provide medical assistance to 50 to 70 clients daily, navigating healthcare systems
• Handle inquiries regarding primary care, medications, appointments, and benefits
• Participate in a comprehensive 5-week training program to prepare for the role

Required Qualifications

• High school diploma; a bachelor's degree is a plus
• At least one year of experience in insurance operations
• Proficient in using various web-based systems
• Experience in medical/insurance customer service is preferred
• Background in social work or behavioral health is advantageous