Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate, Remote.

Key Responsibilities

• Assist 50 to 70 clients daily with medical care navigation, including primary care, medications, appointments, and benefits
• Provide support during a 5-week intensive training program
• Work flexible 8-hour shifts between 8 a.m. and 8 p.m. EST, Monday to Friday

Required Qualifications

• High school diploma; bachelor's degree preferred
• At least one year of experience in insurance operations
• Proficient with various web-based systems
• Experience in medical insurance or related fields is a plus
• Background in social work or behavioral health is beneficial