Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate, Remote.

Key Responsibilities

• Assist 50 to 70 clients daily with medical care navigation, including appointments and benefits
• Handle multiple tasks efficiently while providing exceptional customer service
• Participate in a comprehensive 5-week training program to prepare for the role

Required Qualifications

• High school diploma; bachelor's degree preferred
• At least one year of experience in insurance operations
• Proficient in using various web-based systems
• Experience in medical/insurance customer service is a plus
• Background in social work or behavioral health is advantageous