Bilingual Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Cambodian Bilingual.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints to resolve issues during the initial contact
• Documents all communications and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in Cambodian and English
• Experience with multitasking using multiple systems preferred
• Authorized to work in the U.S. without employment-based visa sponsorship