Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I- Mandarin.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints to prevent escalation by resolving issues during initial contact
• Documents communications and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs