Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I- Spanish.

Key Responsibilities

• Responds to routine member and provider inquiries and concerns in a timely manner
• Mitigates complaints to resolve issues during the initial contact
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in English and Spanish strongly preferred
• Experience with multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without employment-based visa sponsorship