Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I- Russian.

Key Responsibilities

• Responds to routine member and/or provider inquiries and concerns in an accurate and timely manner
• Acts as a front-line resolution advocate to mitigate complaints and resolve basic issues
• Documents member or provider communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in English and Russian strongly preferred
• Experience with multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without employment-based visa sponsorship