Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I- Russian.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and concerns accurately and timely
• Mitigates and prevents complaints from being escalated to resolve issues during initial contact
• Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in English and Russian strongly preferred
• Experience interacting and multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship