Bilingual Customer Service Agent

Job Summary

A company is looking for a Bilingual French/English Customer Service Agent for a remote position.

Key Responsibilities

• Manage a high volume of inbound and outbound calls
• Identify and assess customer needs to ensure satisfaction
• Document customer interactions and follow up on complaints to ensure resolution

Required Qualifications

• At least one year of high-volume call center experience
• Must be fluent in both English and French
• Proficient in using computers and familiar with Windows and Microsoft Office
• Experience in both inbound and outbound customer service environments
• Ability to work flexible hours and maintain a professional demeanor